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Frequently Asked Questions

Speaker Products

Headset Products

Headphone Products

Microphone Products

 


 

Speaker Products

Q)  How do I identify the product with no model # on it?

Q)  No directions on where to plug speakers into computer?

Q)  Where is the disk to install for audio drivers to make them work?

Q)  How far do I need to have my sub woofer away from my computer for shielding?

Q)  Are they compatible with all the current window programs?

Q) I don't have any audio coming out of my speakers, but the power light is on.

Q)  How do I get USB speakers to work on an Apple Computer?

Q)  Our packaging does not list the adapter voltage or on the website

 

Speaker FAQ's

Q)  How do I identify the product with no model # on it?

A)  The best way to find out what model you have is to look on our website www.cyberacoustics.com If you don’t find it there, please send a picture to:  info@cyberacoustics.com.



Q)  No directions on where to plug speakers into computer?

A)  Most computers will have a sound out jack for our plug either in the back or the front. You can also use the headphone set jack for sound. Please refer to our set up video for more instructions.



Q)  Where is the disk to install for audio drivers to make them work?

A)  Your computer should already have the drivers installed for easy plug in response. Check regularly for current system updates if needed. We do not provide any software drivers for our speakers.

If you have purchased a surround sound system, your computer must have a surround sound card installed. If you don’t know what you have, consult you manual or contact your computer manufacture.



Q)  How far do I need to have my sub woofer away from my computer for shielding?

A)  As a general rule keep the subwoofer at least 6 inches away.



Q)  Are they compatible with all the current window programs?

A)  Yes and your system should already have the audio drivers loaded. Please make sure your system updates are current.

 

Q) I don't have any audio coming out of my speakers, but the power light is on.

A) Make sure your  audio settings are properly configured through your operating system. If that doesn't work, make sure there is nothing connected to the aux input of the speaker or volume control pod.


Q) There is a slight hum coming from my speaker while no music is playing.

A) Make sure your audio settings are properly configured through your operating system. With some sound cards or audio systems, volume levels are set to the highest position and can cause a hum or distorted sound. To find out how to change your operating system's audio settings, refer to your operating system's manual or how-to section. 
 

Q)  How do I get USB speakers to work on an Apple Computer?

A)  Setting up a USB speaker or headset on an Apple computer is very easily done. First, plug your USB device into any open USB input on your computer. Next, go into your computer’s System Preferences that are usually located right in the system’s dock.

Here, there will be a Sound category you can choose that will give you the option to change which devices you can use for audio output and input. Simply select the USB device in each category and your headset or speaker should work fine.
If for some reason the USB input does not read the device, try using another USB input. For more information you can contact our tech support at info@cyberacoustics.com or check out this video: http://www.youtube.com/watch?v=_aSnYH4bMfA



Q)  Our packaging does not list the adapter voltage or on the website

A)  Most of the time customers want this info in case they need to buy one if its bad or they lost it! Contact tech support at 360-823-4100 if you need to purchase an adapter.

 


 

Headset Products

Q)  How do I identify the product with no model # on it?

Q)  Where are the instructions inside the package to set up the headset?

Q)  Where do I plug both jacks (pink/green) into on the back of the computer when my speakers are already using the green jack?

Q)  How do you get the analog mic to work on a Mac?

Q)  Do they work on a recorder device?

Q)  Can you plug it into a music board to work?

Q)  Can you use it to do sing Karaoke?

Q)  Will it amplify for a crowd of people in a room to hear (seminar)?

Q)  Can we purchase extra earpads/mic covers?

Q)  Do the USB headsets work on the Sony Playstation?

Q)  Do they work on cell phones or phone systems with 3.5mm jacks

Q)  Do we make a headset for the Blackberry.

Q)  What are the length of cables?

 

Headset FAQ's


Q)  How do I identify the product with no model # on it?

A)  The best way to find out what model you have is to look on our website www.cyberacoustics.com If you don’t find it there, please send a picture to:  info@cyberacoustics.com.


Q)  Where are the instructions inside the package to set up the headset?

A)  Please see our headset video to help you with easy set up instructions.



Q)  Where do I plug both jacks (pink/green) into on the back of the computer when my speakers are already using the green jack?

A)  Most computers have only one (green) output jack for sound in the back and more then likely your speakers are using it. You can either buy a splitter to adapter to both plugs and split the sound or plug in the front headphone set jack for sound provided there is a mic jack there as well. Again, please make sure all the settings are set for that position in front.



Q)  How do you get the analog mic to work on a Mac?

A)  You need to refer to your owners manual. Some Apple systems require a specific microphone connection that might not work with an analog microphone. What we found is that some Apple systems work great when plugged in and selected line in for a default in system preferences input and others may not work again depending on the Apple system.



Q)  Do they work on a recorder device?

A)  Check your recorder device manual. Our microphones are non amplified microphones with a 3.5mm plug.



Q)  Can you plug it into a music board to work?

A)  Check your music board manual. Our microphones are non amplified microphones with a 3.5mm plug.



Q)  Can you use it to do sing Karaoke?

A)  Check you Karaoke machine manual. Our microphones are non amplified microphones with a 3.5mm plug.



Q)  Will it amplify for a crowd of people in a room to hear (seminar)?

A)  Our microphones are design for use with either a computer or laptop. The amount a sound amplification will depend on the sounds system and not the microphone.



Q)  Can we purchase extra earpads/mic covers?

A)  Contact tech support at: 360-823-4100



Q)  Do the USB headsets work on the Sony Playstation?

A)  No they do not.



Q)  Do they work on cell phones or phone systems with 3.5mm jacks

A)  No they do not.



Q)  Do we make a headset for the Blackberry.

A)  Only the AC-94 model will work with a Blackberry.



Q)  What are the length of cables?

A)  Four feet on average.

 


 

Headphone Products

Q)  How do I identify the product with no model # on it?

Q)  Where do I plug it into on a desktop front or back?

Q)  How do I get extra ear pads?

Q)  Do we make a cable that is coiled?

Q)  What does noise canceling mean?

 

Q)  How do I identify the product with no model # on it?

A)  The best way to find out what model you have is to look on our website www.cyberacoustics.com . If you don’t find it there, please send a picture to:  info@cyberacoustics.com.



Q)  Where do I plug it into on a desktop front or back?

A)  It depends on what is easiest for you. .You can plug directly into the back of the computer sound out jack (green in most cases) or try the headphone set jack in the front. On laptops it’s the headphone jack. You must remember to set the sound default in the control panel to reflect on where the headphone is plugged in.



Q)  How do I get extra ear pads?

A)  Call the tech support line at: 360-823-4100



Q)  Do we make a cable that is coiled?

A)  No, not at this time.



Q)  What does noise canceling mean?

A)  You hear this term a lot. Basically, the headphones will minimize either airplane or road interferences to help maximize sound quality.



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