Speaker Products

Headset Products

Headphone Products

Microphone Products

 


 

Speaker Products

Q)  How do I identify the product with no model # on it?

Q)  No directions on where to plug speakers into computer?

Q)  Where is the disk to install for audio drivers to make them work?

Q)  How far do I need to have my sub woofer away from my computer for shielding?

Q)  Are they compatible with all the current window programs?

Q) I don't have any audio coming out of my speakers, but the power light is on.

Q)  How do I get USB speakers to work on an Apple Computer?

Q)  Our packaging does not list the adapter voltage or on the website

 

Speaker FAQ's

Q)  How do I identify the product with no model # on it?

A)  Most of our model #’s for your speakers start with “CA” then have a 4 digit # afterwards. Examples: CA 2014 (2-piece) or CA 3602 (3-piece) and can be found on the following: Retail Packaging, Proof of Purchase (Receipt), Manual or possibly on the product itself. If not, then please go to our website at: www.cyberacoustics.com and when it opens do a search under “Speakers”. If you don’t find it there you can send us a picture to: info@cyberacoustics.com to help further.



Q)  No directions on where to plug speakers into computer?

A)  Most computers will have a sound out or headphone jack either in the back or front of the computer. It is usually color coded (green) to match to our source plug (green). If you have a laptop you can plug directly into the headphone set jack for sound on the side or in back.



Q)  Where is the disk to install for audio drivers to make them work?
 


A)  If you have purchased a surround sound system, your computer must have a surround sound card installed. If you don’t know what you have, consult you manual or contact your computer manufacture.

We do not provide any software drivers for our speakers. Your computer should already have the drivers installed for easy plug in response. Check regularly for current system updates if needed or contact your computer manufacture for more help.



Q)  How far do I need to have my sub woofer away from my computer for shielding?

A)  As a general rule we suggest keeping the subwoofer 1 ft away.



Q)  Are they compatible with all the current window programs?

A)  Yes and your system should already have the audio drivers installed to plug and play. Please make sure your system updates are current.
 


Q) I don't have any audio coming out of my speakers, but the power light is on.

A)  Make sure your audio settings are properly configured and selected for your default thru your sound settings window. Check to make sure your volumes are up and nothing is muted. If that does not work make sure you don’t have anything plugged into your aux input or headphone set jack on the speaker control pod that will mute your sound. A good test is to plug the speakers into another audio source with a headset jack, like a cell phone. If the speakers work, then the issue is with your computer. Please contact your computer manufacture.



Q) There is a slight hum coming from my speaker while no music is playing.

A)  Make sure your audio settings are properly configured through your operating system. With some sound cards or audio systems, volume levels are set to the highest position and can cause a hum or distorted sound. You sound audio setting should be set at 65/75. To find out how to change your operating system's audio settings, refer to your operating system's manual or how-to section. 



Q)  How do I get USB speakers to work on an Apple Computer?


A)  Setting up a USB speaker or headset on an Apple computer is very easily done. First, plug your USB device into any open USB input on your computer. Next, go into your computer’s System Preferences that are usually located right in the system’s dock.

Here, there will be a Sound category you can choose that will give you the option to change which devices you can use for audio output and input. Simply select the USB device in each category and your headset or speaker should work fine.
If for some reason the USB input does not read the device, try using another USB input.



Q)  Our packaging does not list the adapter voltage or on the website

A)  We apologize for this inconvenience. All of our power adapters are custom made to your speaker system and will have our business name on them to identify them. If it’s lost or damaged and you need to replace it you can buy a new one from our website at: www.cyberacoustics.com Under: Support/Buy Spare Parts. If this is a warranty issue you can email us at: techsupport@cyberacoustics.com or contact us at: 360-823-4100. Please be advised that if you use another one this will automatically void your warranty and may blow your speakers. 

 

 

 


 

Headset Products

Q)  How do I identify the product with no model # on it?

Q)  Where are the instructions inside the package to set up the headset?

Q)  Where do I plug both jacks (pink/green) into on the back of the computer when my speakers are already using the green jack?

Q)  How do you get the analog mic to work on a Mac?

Q)  Do they work on a recorder device?

Q)  Can you plug it into a music board to work?

Q)  Can you use it to do sing Karaoke?

Q)  Will it amplify for a crowd of people in a room to hear (seminar)?

Q)  Can we purchase extra earpads/mic covers?

Q)  Do the USB headsets work on the Sony Playstation?

Q)  Do they work on cell phones or phone systems with 3.5mm jacks

Q)  Do we make a headset for the Blackberry.

Q)  What are the length of cables?

 

Headset FAQ's

 

Q)  How do I identify the product with no model # on it?

A)  Most of our model #’s for your headset will start with “A/C” then have a 3 digit # afterwards. Examples: A/C 204-1 plug, A/C 401-2 plugs or A/C 850-USB plug and can be found on the following: Retail Packaging, Proof of Purchase (Receipt), Manual or possibly on the product itself. If not, then go to our website at: www.cyberacoustics.com and when it opens do a search under “Headsets”. If you don’t find it there you can send us a picture to: info@cyberacoustics.com to help further.



Q)  Where are the instructions inside the package to set up the headset?
 


A)  Unfortunately, there are too many to list for your computer and they change periodically. Our headsets are plug and play. After they are plugged in, please go to your sound settings to configure the headset and set volume levels.

If you still need help you can email us at: techsupport@cyberacoustics.com or contact us at: 360-823-4100.



Q)  Where do I plug both jacks (pink/green) into on the back of the computer when my speakers are already using the green jack?

A)  Check to see if you have both a headphone jack and a microphone jack in the front of the computer to plug into. If so, then make sure your settings in the sound window are selected for the front devices to work. If not, then you will have to go to the back of your computer and plug in the microphone and headphone there. You consider buying a splitter for the sound out jack (green) so you can keep both your speakers and headphone plugged in at the same time. Remember if you use a splitter, both devices will play at the same time.



Q)  How do you get the analog mic to work on a Mac?
 


A)  You may need to refer to your owners manual or contact Apple to find out if your Apple device can support an analog mic. We have found that most Mac systems require a specific microphone connection that might not work with analog microphones. That is why we suggest using our USB headsets instead which are easy to plug in and use as long as you select the USB device listed under sound and system preferences.



Q)  Do they work on a recorder device?

A)  Our microphones are non amplified with a 3.5mm plug. Check your recorder manual or contact the manufacture for more info. We cannot guarantee it will work.



Q)  Can you plug it into a music board to work?

A)  Our microphones are non amplified with a 3.5mm plug. Check your music board manual or contact the manufacture for more info. We cannot guarantee it will work.



Q)  Can you use it to do sing Karaoke?

A)  Our microphones are non amplified with a 3.5mm plug. Check your music board manual or contact the manufacture for more info. We cannot guarantee it will work.



Q)  Will it amplify for a crowd of people in a room to hear (seminar)?

A)  Our microphones are designed to use with either a computer desktop or laptop. The amount of sound amplification will depend on the sound system and not the microphone.



Q)  Can we purchase extra earpads/mic covers?

A)  You can email us at: techsupport@cyberacoustics.com or contact tech support at: 360-823-4100 to see if we have stock available.



Q)  Do the USB headsets work on the Sony Playstation?

A)  No they do not.



Q)  Do they work on cell phones or phone systems with 3.5mm jacks

A)  None of our headsets are built to work on a phone system with a RJ jack plug or a mobil or cordless phone with a 2.5mm plug. Our headset with the (4-barrell plug) will work on most smartphones, mp3 players, the iPad, iPad mini, iPhone, and Netbooks. Examples: A/C 104, A/C 204 & A/C 404. We can’t guarantee they will work on all cell phones.



Q)  What are the length of cables?

A)  On average 7 ft. All our spec’s are listed along with the cable lengths on our website at: www.cyberacoustics.com.

 

    

 


 

Headphone Products

Q)  How do I identify the product with no model # on it?

Q)  Where do I plug it into on a desktop front or back?

Q)  How do I get extra ear pads?

Q)  Do we make a cable that is coiled?

Q)  What does noise canceling mean?

 

Q)  How do I identify the product with no model # on it?

A)  Please check the Retail Packaging, Proof of Purchase (Receipt), Manual or possibly on the product itself. If not, then go to our website at: www.cyberacoustics.com and when it opens do a search under “Headphones”. If you don’t find it there you can send us a picture to: info@cyberacoustics.com to help further.



Q)  Where do I plug it into on a desktop front or back?

A)  On a computer you should have a headphone set jack on the front of the tower or you can plug it into the back into the sound out jack green that the speakers go into. On a laptop it will be a headphone.



Q)  How do I get extra ear pads?

A)  You can email us at: techsupport@cyberacoustics.com or contact tech support at: 360-823-4100 to see if we have stock available.



Q)  Do we make a cable that is coiled?

A)  Only our ACM 500 Educational Series Headphone does.



Q)  What does noise canceling mean?

A)  You hear this term a lot. Basically, the headphones will minimize either airplane or road interferences to help maximize sound quality.

     
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