Support.speakers.FAQ

Q)  How do I identify the product with no model # on it?

A)  The best way to find out what model you have is to look on our website www.cyberacoustics.com If you don’t find it there, please send a picture to:  info@cyberacoustics.com.

Q)  No directions on where to plug speakers into computer?

A)  Most computers will have a sound out jack for our plug either in the back or the front. You can also use the headphone set jack for sound. Please refer to our set up video for more instructions.

Q)  Where is the disk to install for audio drivers to make them work?

A)  Your computer should already have the drivers installed for easy plug in response. Check regularly for current system updates if needed. We do not provide any software drivers for our speakers.
If you have purchased a surround sound system, your computer must have a surround sound card installed. If you don’t know what you have, consult you manual or contact your computer manufacture.

Q)  How far do I need to have my sub woofer away from my computer for shielding?

A)  As a general rule keep the subwoofer at least 6 inches away.

Q)  Are they compatible with all the current window programs?

A)  Yes and your system should already have the audio drivers loaded. Please make sure your system updates are current.

Q) I don't have any audio coming out of my speakers, but the power light is on.

A) Make sure your  audio settings are properly configured through your operating system. If that doesn't work, make sure there is nothing connected to the aux input of the speaker or volume control pod.

Q)  How do I get USB speakers to work on an Apple Computer?

A)  Setting up a USB speaker or headset on an Apple computer is very easily done. First, plug your USB device into any open USB input on your computer. Next, go into your computer’s System Preferences that are usually located right in the system’s dock.

Here, there will be a Sound category you can choose that will give you the option to change which devices you can use for audio output and input. Simply select the USB device in each category and your headset or speaker should work fine.
If for some reason the USB input does not read the device, try using another USB input. For more information you can contact our tech support at info@cyberacoustics.com or check out this video: http://www.youtube.com/watch?v=_aSnYH4bMfA

Q)  Our packaging does not list the adapter voltage or on the website

A)  Most of the time customers want this info in case they need to buy one if its bad or they lost it! Contact tech support at 360-823-4100 if you need to purchase an adapter.