Three call center employees wearing Cyber Acoustics headsets at a shared workstation
Product Reference Guide

Headset Operation
& Cleaning

Proper use, microphone placement, headband adjustment, and care instructions for your Cyber Acoustics headset.

01

Microphone Placement

Optimal positioning for clear, distortion-free audio

Man wearing call center headset with boom mic positioned correctly in front of his mouth, green circle border ✓ Do
Position in Front of Mouth
Adjust the microphone in front of your mouth — but not so close that it captures your breathing.
Man wearing call center headset with boom mic pointing straight out to the side — incorrect position, red circle border ✕ Don't
Don't Point Straight Out
Do not stick the microphone boom arm straight out away from your mouth.
Call center agent covering headset microphone with cupped hand — incorrect technique, red circle border ✕ Don't
Don't Cover the Microphone
Do not cover your hand over the microphone — this distorts audio and causes very high, noisy mic gain.
02

Adjusting the Headband

Achieve a comfortable, secure fit before wearing

Close-up diagram of headset headband arms with blue downward arrows showing how to pull and extend the sizing slider Step 1
How to Resize
Hold the center of the headband in one hand and pull down on the earcup to extend the size.
Side profile of man wearing correctly fitted call center headset with mic boom angled toward his mouth, green circle border Step 2
Adjust Before Wearing
Adjust the headband to a comfortable fit before placing the headset on your head.
03

Cable Care & Storage

Protect your headset cable to extend its life

During a Call — Avoid These
Hand gripping and twisting a call center headset in-line controller and cable — incorrect cable handling ✕ Don't
Don't Twist the Cable
Avoid twisting or wrapping the cable tightly — this stresses the wire inside and causes premature failure.
Office chair caster wheel rolling directly over a call center headset cable on carpet — incorrect, causes wire damage ✕ Don't
Don't Roll Over the Cable
Never allow chair wheels or foot traffic to roll or step over the cable — this crushes internal wiring.
After Use — Proper Storage
Call center headset USB cable loosely coiled and secured with velcro strap on a wood surface — correct storage ✓ Do
Store Cable Neatly
Coil the cable loosely and secure with the velcro tie. Ensure the cable is not twisted when stored to prevent internal damage.
Call center headset USB cable tangled and loosely jumbled on a wood surface — incorrect storage method ✕ Don't
Don't Leave Cable Tangled
Do not leave the cable tangled or twisted when stored — this causes permanent kinks and may void your warranty.
04

How to Clean

Keep your headset hygienic and in peak condition

Hand wiping a call center headset earcup and earpad with an alcohol wipe
Step 01

Wipe the earcups and earpads gently with an alcohol wipe.

Hand wiping the underside of a call center headset headband with an alcohol wipe
Step 02

Run the wipe along the top and underside of the headband.

Hand wiping the in-line volume and mute controls on a call center headset cable with an alcohol wipe
Step 03

Carefully wipe the in-line controls and cable.

Hand wiping the microphone boom arm and housing of a call center headset with an alcohol wipe
Step 04

Wipe the microphone boom arm and housing. Allow to air dry.

!

Important: Only clean with alcohol wipes. Do NOT spray any liquid directly onto the headset. Liquid exposure can cause permanent damage and may void your warranty.

05

Video Guide

Watch the full headset setup and usage tutorial

06

Frequently Asked Questions

Common questions about setup, use, and care

The most common cause is covering the microphone with your hand or placing it too close to your mouth. Position the boom arm in front of your mouth at a slight angle — not straight out and not touching your lips. Covering the mic causes the gain to spike and produce distorted audio.

Always adjust the headband before putting it on. Hold the center of the headband with one hand and gently pull down on the earcup with the other. Repeat on both sides until the headset sits comfortably with the earcups fully covering your ears.

No. Do not spray any liquid directly onto the headset. Only use alcohol wipes to clean the earcups, earpads, headband, controls, and microphone boom arm. Spraying liquids can seep into internal electronics and cause permanent damage not covered under warranty.

For personal use, wiping down the earcups and earpads once a week is sufficient. In shared or high-use environments — such as call centers, schools, or training rooms — we recommend cleaning the headset between each user to maintain hygiene standards.

Ensure the connector is fully seated in the port. For USB headsets, try a different USB port. For 3.5mm headsets, confirm your device has a combined headset jack — some computers have separate headphone and microphone ports. You may also need to set the headset as the default audio device in your operating system's sound settings.