Frequently Asked Questions (FAQs)
Welcome
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Intro
At Cyber Acoustics customer satisfaction is the most important part of our business. If you have any issues with your Cyber Acoustics products, please contact our customer support team.
Our Customers Come First
At Cyber Acoustics customer satisfaction is the most important part of our business. That means giving you the best experience possible is our top priority. When you call or email us, you are reaching a real person with the experience to help you. If you have any issues with your Cyber Acoustics products, please contact our customer support team.
Phone: (360) 823-4100
Why can't I hear myself speaking?
Standard headsets do not monitor the sound. You can get microphone playback by adjusting the settings of your computer.
Windows 10: https://www.cyberacoustics.com/how-to-get-microphone-playback-windows-10
Why isn't my microphone working?
The AC-5002 uses a TRRS plug for both audio and mic. It must be connected to a combo headset jack, usually marked with a headset icon. If your computer has separate ports for audio output and input, the headset will require a 3.5mm Y-adapter cable to connect to both ports.
Where do I find driver updates?
Go to the computer or sound card manufacturer's website and search for the latest audio drivers available for your sound card model, then follow their instructions to install.
Where do I download your software?
Remember, the headset only amplifies the audio signal from an audio source. Our Headsets use the generic audio drivers provided by the device. If you cannot hear anything, try another audio source first. If the headset works elsewhere, the original device isn't producing audio. Contact the manufacturer for help.
How do I check my privacy settings?
On the Start menu, select Settings > Privacy. Under App Permissions, click "Microphone." Make sure Allow apps is turned on, then select which apps have access.
How do I get extra ear pads?
You can email techsupport@cyberacoustics.com or contact tech support to see if we have stock available.
How do I identify the product with no model # on it?
Check the Retail Packaging, Proof of Purchase, Manual, or the product itself. If not, go to cyberacoustics.com and search for "Headphones." If you still don't find it, send a picture to info@cyberacoustics.com.
What does noise canceling mean?
It generally means the headphones will minimize airplane or road noise to maximize sound quality.
How do I set up a USB Headset on Windows 10?
Check out this step by step tutorial on setting up your headset.
https://www.cyberacoustics.com/how-to-setup-a-usb-headset-on-windows-10
How do I set up a USB Headset on a mac?
Check out this step by step tutorial on setting up your headset.
https://www.cyberacoustics.com/how-to-setup-a-usb-headset-on-a-mac
Do the USB headsets work on the Sony Playstation?
No, they do not work on the Sony PlayStation.
Why won't my USB-C headset work for phone calls on my android phone?
Android phones do not support the full USB audio protocol. You can listen to audio, but not make phone calls.
How do I set up a 3.5mm Headset on windows 10?
Check out this step by step tutorial on setting up your headset.
https://www.cyberacoustics.com/how-to-setup-a-35mm-headset-on-windows-10
How do I set up a 3.5mm Headset on a mac?
Check out this step by step tutorial on setting up your headset.
https://www.cyberacoustics.com/how-to-setup-a-35mm-ctia-headset-on-a-mac
Why is my headphone jack not working?
Physical damage: If your headphones or the headphone jack are damaged, it's likely not going to work. Examine both for any physical harm.
Software error: If an application interferes with your headphones/jack, you might not be able to use it properly. Remove or configure the problematic app.
Outdated drivers: Obsolete drivers can cause issues. Updating them is the best fix.
System issues: If Windows 10 itself is having errors, try the troubleshooting methods below.
Where do I plug my headset in?
Most computers will have a sound out or headphone jack in the back or front. If you have a laptop, plug into the headphone set jack on the side or back. It is color-coded (green) to match our source plug (green).
Some computers have a microphone (red) and a headphone jack (green). You will need a dual plug headset or an adapter for these computers.
Where do I plug it into on a desktop front or back?
Most modern laptops and computers have a combination 4 barrel TRRS port that handles both microphone and headphones.
How do I identify the product with no model # on it?
Check the Retail Packaging, Proof of Purchase, Manual, or the product itself. If not, visit cyberacoustics.com or send a picture to info@cyberacoustics.com.
[HS-1500BT] Why can't I connect via Bluetooth with the last connected device when returning?
If the headset doesn't automatically reconnect, go into the device's Bluetooth settings and re-select the headset to reconnect. Ensure you're within Bluetooth range (~100 unobstructed feet). Walls or other electronics can affect pairing.
[HS-1500BT] Why can't I connect to my iPhone, Tablet, or Smartphone?
1) Turn the headset off.
2) Remove "CA Essential HS-1500BT" from your device's Bluetooth list.
3) Turn the headset on. The LED flashes red & blue, indicating pairing mode.
4) Re-enable Bluetooth on your device; look for "CA Essential HS-1500BT." Select it to pair.
5) Stay within range (~30–100 feet). Walls or radio interference can limit connectivity.
Where do I plug my headset in?
Most computers will have a sound out or headphone jack either in the back or front. It is usually color-coded green to match our source plug. Some computers have a separate microphone (red) and headphone jack (green) — for these you will need a dual plug headset or adapter.
How do I check my privacy settings?
On the Start menu, select Settings > Privacy. Select Microphone under App Permissions. Make sure Allow apps is turned on. Then select which apps you choose to have access.
Where do I download your software?
Our Headsets use the generic audio drivers provided by the audio chip manufacturer in your device. If you cannot hear anything, try another audio source first. If the headset works on another audio source, then the original audio device is not producing the audio signal. Contact the manufacturer to resolve this issue.
What is the difference between on ear and over ear?
On-ear headphones have smaller earpads that sit on top of your ears; over-ear headphones have larger earpads that fit around your entire ear.
How do I set up my 3.5mm speakers
Follow this link for detailed instructions.How do I set up my 3.5mm speakers on a mac
Watch the video below for a quick demonstration:
CA-2890: Why is the power light off even though the device is plugged in?
Your device may need to be firmware updated. Please contact our support team for assistance.
CA-2890: Does this device have a built-in microphone?
No, the CA-2890 does not have a built-in microphone. If you need a speaker bar that can be used as a speakerphone, we recommend the CA-2890BT or CA-2890PRO speaker bars.
How do I identify the product with no model # on it?
Most of our model numbers for speakers start with "CA" then have a four-digit number afterward. Examples: CA 2014 (2-piece) or CA 3602 (3-piece). Found on retail packaging, manual, or the product itself. If not, visit cyberacoustics.com or send us a picture at info@cyberacoustics.com.
No directions on where to plug speakers into the computer?
Most computers have a sound out or headphone jack, color-coded green. For laptops, plug into the headphone jack. Our source plug is green to match.
How do I clean the control pod?
Where is the disk to install for audio drivers to make them work?
If you have a surround sound system, your computer must have a surround sound card. We do not provide software drivers. Check your system for updates or contact your manufacturer.
How far do I need to have my subwoofer away from my computer for shielding?
As a general rule, we suggest keeping the subwoofer 1 ft away.
Are they compatible with all the current Windows programs?
Yes, your system should have the audio drivers installed for plug and play. Make sure your system updates are current.
I don't have any audio coming out of my speakers, but the power light is on.
Ensure audio settings are correct, volumes up, nothing muted. Test by plugging into another device (like a phone). If they work there, the issue is with your computer.
There is a slight hum coming from my speaker while no music is playing.
Make sure your volume levels are set properly. Some sound cards or audio systems at certain volume levels can cause a hum or distorted sound.
How do I get USB speakers to work on an Apple Computer?
Plug your USB speaker into any open USB port. Then go to System Preferences > Sound and select the USB device for output. If it's not recognized, try another USB port.
Our packaging does not list the adapter voltage or on the website
Power adapters are custom-made. If lost or damaged, buy a replacement from cyberacoustics.com under Support/Buy Spare Parts. Using another adapter may void your warranty or damage your speakers.
What is the average distance of your Bluetooth devices?
Our Bluetooth chips typically reach approximately 30 feet, but room conditions can vary signal strength.
How many devices can your Bluetooth speakers connect to at any given time?
Depending on the model, 1 to 3 devices can be synced.
What devices are your Bluetooth speakers compatible with?
Any Bluetooth device that supports audio playback (iPhone, iPad, laptops, tablets, mp3 players).
Do your mobile Bluetooth speakers have a speakerphone option for incoming calls?
Some models do, but not all. See your speaker's manual for details.
How do I know when my Bluetooth speaker is trying to sync?
Typically an LED flashes and/or an audio tone indicates sync mode.
Do your speakers work with devices that don't have Bluetooth?
Yes. You can use an auxiliary cable to plug non-Bluetooth devices into the speaker system.
How do I set up the speakerphone with Zoom?
Check out the video tutorial:
What is a speakerphone used for?
A speakerphone or conference speaker is used to conduct meetings or make phone calls hands-free. Multiple users can speak from one location to communicate with clients on the other side.
How do I connect to my Speakerphone?
You can connect to Cyber Acoustics speakerphones either by Bluetooth or USB connection.
Why won't my PC Bluetooth work?
Not all PCs have Bluetooth chips. You might need an adapter.
Can you use a CA Essential Speakerphone while charging?
Yes, you can talk on the speakerphone while it charges.
Does the LED light change to a different color when mute?
Yes, it has several red/green LEDs on top; more green ones light up as you increase volume. When muted, they all turn red.
Can you use this in your car to make hands-free phone calls while driving?
Yes, this speakerphone can be used in a car. It is battery powered with up to 12 hours of talk time.
What kind of Bluetooth does this have?
Bluetooth 5.0
Will I be able to connect to my laptop for Zoom calls via USB and use my cell phone for Bluetooth calls at the same time?
Both your computer via USB and your phone via Bluetooth can be connected to the SP-2000 simultaneously. Toggle back and forth via the source button to enable the active call you are using.
Would this connect to a tablet?
It should connect via Bluetooth.
Can you turn the Bluetooth signal off while plugged directly into the computer?
The Bluetooth is off when connected via USB, with the source button set to USB.
What is speakerphone etiquette?
Rule number one is to let the person you are talking with know that they are on speakerphone. For more, visit this link.
Can the speakerphone pair with BT 5 headphones?
No, the speakerphone can pair with a computer, phone, or other Bluetooth device that outputs sound.
How do I turn on my microphone?
Select Start > Settings > Privacy > Microphone. In "Allow access to the microphone on this device," click Change and make sure Microphone access for this device is turned on.
How do I enable my microphone for Google Meet?
After a meeting starts, click More, then Settings, then Audio. Select the Microphone setting, optionally test Speakers, then click Done.
Where do I plug in my microphone?
USB: Plug into any USB Type-A port.
Analog: Plug into your PC's 3.5mm audio-input jack. On a tower computer, this is typically on the back.
Why does my microphone sound robotic?
A robotic-sounding microphone is commonly due to a power flow issue. Please check that your drivers are updated and that your computer is properly grounded.
How does the microphone work with the computer?
Computer microphones plug into your sound card's microphone or line-in input. Many microphones bypass your sound card completely by connecting via USB.
Do your USB mics work with XLR connections?
No, these devices only support a USB connection and cannot work with devices using 1/4" or XLR connections.
Do USB microphones work on a PS4?
Yes, you can use a USB microphone on a PS4.
How do I get Microphone Playback in Windows 10?
https://www.cyberacoustics.com/how-to-get-microphone-playback-windows-10
Why can't I output the display to two different monitors?
Double check that your computer's USB-C port supports alt display protocols. If using an adapter, you will need to use an "active" cable for the DisplayPort.
What DisplayPort to HDMI adapter do I need?
The DisplayPort to HDMI cable must be an "active" cable. The word "active" will be in the product description.
Why can't I output the display to two different monitors (Apple)?
The Apple USB-C only allows one monitor output.
Multiple displays are not working
The docking station adapter supports dual display out. You can connect a peripheral to the HDMI port or DisplayPort monitor one at a time to verify the display issue.
The docking station is not working with the USB-C port on your computer
You may need to update your computer's BIOS and computer graphic drivers to the latest versions. Older BIOS versions and drivers could result in your computer not recognizing the docking station or not functioning optimally.
Why is the device not recognized?
If your computer does not recognize the device, please go to the computer manufacturer's website (e.g., Dell, HP, etc.) and update all of your drivers.
Who do I contact for tech support?
For all tech support issues, please email us at techsupport@cyberacoustics.com
Where do I download your software?
You don't need to install any software to use this device. Check the specifications of the laptop USB-C port and make sure all of your manufacturer's drivers are up to date.
Where do I find driver updates?
Go to the computer manufacturer's website and search for the latest drivers.
Unable to read and write to an external SSD/HDD and optical drive when connected to the docking station adapter
Some external drives require higher power than your docking station adapter can support. It is recommended that you directly connect an external SSD/HDD/Optical drive to your computer.
Power surge message pops up when connecting a peripheral to the docking station adapter
The peripheral you connected needs more power. Disconnect other peripherals. For high-power peripherals, connect directly to your computer. All devices will disconnect when connecting a high-power device over the USB current limitation. This message will not impact video functions.
Resolution on the monitor is lower than 4K at 60 Hz
Supports dual ports of 4K resolution at 60 Hz with computers that have DisplayPort 1.4 with DSC. Computers with DisplayPort 1.2 or below support dual ports of 1080 resolution at 60Hz or a single port of 4K at 30Hz.
The docking station adapter is not charging your computer through USB-C
The docking station adapter supports up to 90W max Power Delivery. The minimal power requirement for charging is platform dependent. Please refer to the minimal power requirement in your platform user manual.
No video on the monitor attached to the docking station adapter
Check the video connection cables. Disconnect the monitor from the docking station adapter and wait 10 seconds then re-connect the monitor.
Video on the attached monitor is distorted or corrupted
Check the video connection cables. Check and update the video resolution under Settings > Display > Display resolution.
Video on the attached monitor is not displayed in extended mode
Change the setting under Settings > Display > Multiple displays. Switch modes by pressing Windows Key + P.
Are these docking stations Linux supported?
We do not currently support or test our products on Linux, but if the system supports DP-Alt Mode and has the proper drivers installed then the docking station is compatible.
What does a webcam do?
A webcam is a digital video device commonly built into a computer. Its main function is to transmit pictures over the Internet. It is popularly used with instant messaging services and for recording images.
How do I set up a webcam in Windows?
Can I turn off the microphone?
Yes, you can utilize a different microphone while still using the webcam. This preference can be adjusted in your computer's or application's settings.
Why would this camera pixelate Zoom backgrounds?
Pixelated video most commonly results from a slow internet connection. Troubleshooting suggestions include using a green screen in Zoom, using a higher resolution background image, or trying a different lighting solution.
Will these webcams work for Linux computers? Specifically Ubuntu?
This webcam should work with Linux as long as the system has a standard webcam driver installed. The device itself doesn't come with drivers; it relies on the operating system to support it.
Is 720p good enough for a webcam?
Look for a video capture resolution of at least 720p, though a 1080p webcam is even better and becoming more common and affordable.
Do all webcams come with a built-in microphone?
Most webcams include built-in microphones. For example, the WC-2000 comes with a built-in microphone.
Why is the video feed black?
Don't forget to roll back your privacy screen.
How do I zoom or crop the video?
To crop or zoom in on the video from your webcam, you will need to use third-party software. Open Broadcast Software (OBS) is a popular option: https://obsproject.com/
Why is my laptop webcam still working when the WC-2000 is plugged in?
You will need to change the camera selected in your app so that the CA Essential Webcam is active. Click the camera icon with the circular arrow in the top right corner of the application to toggle between installed cameras.