Frequently Asked Questions (FAQs)
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Intro
At Cyber Acoustics customer satisfaction is the most important part of our business. If you have any issues with your Cyber Acoustics products, please contact our customer support team.
Our Customers Come First
At Cyber Acoustics customer satisfaction is the most important part of our business. That means giving you the best experience possible is our top priority. When you call or email us, you are reaching a real person with the experience to help you. If you have any issues with your Cyber Acoustics products, please contact our customer support team.
Phone: (360) 823-4100
Why can't I hear myself speaking?
Standard headsets do not monitor the sound. You can get microphone playback by adjusting the settings of your computer.
Windows 11: Check out our blog on this subject: How to Hear Your Mic On Windows 11
Windows 10: See the video for how to do this on Windows 10: How to get microphone playback on Windows 10
Why isn't my microphone working?
There are many reasons the microphone might not be working. The first things to check are your connections. Make sure the headset is plugged all the way in and that the port is compatible with your connection type.
For step-by-step help, check out our blogs:
- How to Connect a 3.5mm or USB Headset on Windows 11
- How to Connect a Wired Headset on macOS: Audio and Microphone Setup Guide
If the microphone is still not working after setting it up with your computer, please reach out to Cyber Acoustics support: Contact Support
Where do I find driver updates?
Cyber Acoustics products are plug-and-play and require no drivers. In some instances, your device may require updated drivers for the best experience. In that case, go to the computer or sound card manufacturer's website and search for the latest drivers available based on your model, then follow their instructions to install.
Here are links to some of the most commonly needed drivers.
How do I check my microphone privacy settings?
The process to check or change privacy settings for your computer varies depending on the operating system. Check out our blog posts on this for:
Windows 11: How to Check Microphone Privacy Settings for Teams and Other Conferencing Apps on Windows 11
Mac OS: How to Check Microphone Privacy Settings for macOS (Ventura, Sonoma, Sequoia)
How do I get extra ear pads?
Earpads for select models are available for purchase from our parts store: Ear Pads
How do I identify the product with no model # on it?
Check the Retail Packaging, Proof of Purchase, Manual, or the product itself. If not, go to cyberacoustics.com and search for "Headphones." If you still don't find it, send a picture to techsupport@cyberacoustics.com.
What does noise canceling mean?
Noise canceling has many meanings and variations. Noise cancellation on a microphone, such as ENC, filters outside noise that affects the way you sound. Noise cancellation on headphones, such as ANC, filters the noise you hear from the outside world.
Check out this blog for more on noise cancelling technology in headsets. Exploring Noise-Cancelling Technology in Professional Headsets
How do I set up a USB Headset on a computer?
USB headsets are very simple to set up. Typically all you will need to do is plug the headset into the USB port and the computer should automatically take care of the rest. Cyber Acoustics' headsets are plug-and-play. Check out these step by step tutorials on setting up your headset.
Windows 11: How to Connect a 3.5mm or USB Headset on Windows 11
Windows 10: How to setup a USB Headset on Windows 10
Do the USB headsets work on game consoles?
Most USB headsets do not work on game consoles. Gaming systems do not have the same drivers as a PC and most USB headsets and speakers will not work properly.
Why won't my USB-C headset work for phone calls on my Android phone?
USB-C audio and call-control support varies by phone, Android version, and headset model. Make sure the headset is selected as the phone's audio device and test it in another calling app. If audio works, but the microphone or call controls do not, the headset may not be fully supported by your phone's operating system.
How do I set up a 3.5mm Headset on windows?
Check out this step by step tutorial on setting up your headset.
Windows 11: How to Connect a 3.5mm or USB Headset on Windows 11
Windows 10: How to setup a 3.5mm Headset on Windows 10
How do I set up a 3.5mm Headset on a mac?
Connect the headset to the Mac's 3.5mm headset jack. Open "System Settings" > "Sound", then select "External Headphones" for output and "External Microphone" for input. On older macOS versions, open "System Preferences" > "Sound" instead.
How to Set Up a 3.5mm Headset on a Mac: Audio and Microphone Configuration Guide
Why is my headphone jack not working?
Physical damage: If your headphones or the headphone jack are damaged, it's likely not going to work. Examine both for any physical harm.
Software error: If an application interferes with your headphones/jack, you might not be able to use it properly. Remove or configure the problematic app.
Outdated drivers: Obsolete drivers can cause issues. Updating them is the best fix.
System issues: If the problem still persists and you haven't yet try restarting the computer and then follow the instructions in the links below.
Windows 11: How to Connect a 3.5mm or USB Headset on Windows 11
Windows 10: How to setup a 3.5mm Headset on Windows 10
Mac OS: How to Set Up a 3.5mm Headset on a Mac: Audio and Microphone Configuration Guide
Where do I plug my headset in?
3.5mm: Most computers will have a sound out or headphone jack in the back or front. If you have a laptop, plug into the headphone set jack on the side or back. It is color-coded (green) to match our source plug (green). Some computers have a microphone (red) and a headphone jack (green). You will need a dual plug headset or an adapter for these computers.
USB: Generally a USB port directly on the computer is best for USB headsets. If plugging into a dongle, test to make sure the dongle provides enough power for the headset. If the sound is distorted it might be the dongle power flow causing issues.
Where do I plug it into on a desktop front or back?
Most modern laptops and computers have a combination 4 barrel TRRS port that handles both microphone and headphones.
How do I identify the product with no model # on it?
Check the retail packaging, proof of purchase, manual, or the product itself. If you are still having issues identifying the product, send a picture to techsupport@cyberacoustics.com.
Why can't I connect via Bluetooth with the last connected device when returning?
If the headset doesn't automatically reconnect, go into the device's Bluetooth settings and re-select the headset to reconnect. Ensure you're within Bluetooth range (~100 unobstructed feet). Walls or other electronics can affect pairing.
Why can't I connect to my iPhone, Tablet, or Smartphone to the HS-1500BT?
1) Turn the headset off.
2) Remove "CA Essential HS-1500BT" from your device's Bluetooth list.
3) Turn the headset on. The LED flashes red & blue, indicating pairing mode.
4) Re-enable Bluetooth on your device; look for "CA Essential HS-1500BT." Select it to pair.
5) Stay within range (~30-100 feet). Walls or radio interference can limit connectivity.
Why is my headphone jack not working?
Physical damage: If your headphones or the headphone jack are damaged, it's likely not going to work. Examine both for any physical harm.
Software error: If an application interferes with your headphones/jack, you might not be able to use it properly. Remove or configure the problematic app.
Outdated drivers: Obsolete drivers can cause issues. Updating them is the best fix.
System issues: If the problem still persists and you haven't yet try restarting the computer and then follow the instructions in the links below.
Windows 11: How to Connect 3.5mm or USB Headphones on Windows 11
Windows 10: How to setup 3.5mm Headphones on Windows 10
Mac OS: How to Set Up 3.5mm Headphones on a Mac: Audio and Microphone Configuration Guide
Where do I plug my headphones in?
3.5mm: Most computers will have a sound out or headphone jack in the back or front. If you have a laptop, plug into the headphone set jack on the side or back. It is color-coded (green) to match our source plug (green). Some computers have a microphone (red) and a headphone jack (green). You will need dual plug headphones or an adapter for these computers.
USB: Generally a USB port directly on the computer is best for USB headphones. If plugging into a dongle, test to make sure the dongle provides enough power for the headphones. If the sound is distorted it might be the dongle power flow causing issues.
What is the difference between on ear and over ear headphones and headsets?
On-ear headsets rest on your ears, while over-ear headsets fully surround them. Over-ear models generally provide better noise isolation and are often more comfortable for extended wear, while on-ear models are lighter, more portable, and allow greater awareness of your surroundings.
For some people, on-ear headsets are also the better choice because they reduce the enclosed feeling and pressure around the ears, making them more comfortable for those who are prone to headaches, motion sickness, or discomfort with over-ear designs.
How do I set up my 3.5mm speakers
Follow this link for detailed instructions. How to setup a 3.5mm Stereo on Windows 10
How do I set up my 3.5mm speakers on a Mac
Connect the speaker system to the Mac's headphone or audio output jack. If the Mac does not have a 3.5mm jack, use a compatible USB-C to 3.5mm audio adapter. When connected, open "System Settings" > "Sound", and select the connected audio device. On older macOS versions, open "System Preferences" > "Sound" instead.
CA-2890: Why is the power light off even though the device is plugged in?
Your device may need to be firmware updated. Please contact our support team for assistance.
Does the CA-2890 PC speaker have a built-in microphone?
No, the CA-2890 does not have a built-in microphone. If you need a speaker bar that can be used as a speakerphone, we recommend the CA-2890BT or CA-2890PRO speaker bars.
How do I identify the product with no model # on it?
Most of our model numbers for speakers start with "CA" then have a four-digit number afterward. Examples: CA 2014 (2-piece) or CA 3602 (3-piece). Found on retail packaging, manual, or the product itself. If not, visit cyberacoustics.com or send us a picture at info@cyberacoustics.com.
No directions on where to plug speakers into the computer?
For 3.5 mm speakers, connect the audio plug to the computer's headphone or audio-output jack. On desktop computers, the audio-output jack on the back is usually color-coded green. For USB speakers, connect the USB cable to an available USB port.
How do I clean the control pod?
Follow our instructions for cleaning a speaker system control pod: How to clean a speaker system control pod
How far do I need to have my subwoofer away from my computer for shielding?
Place the subwoofer where it has ventilation and does not interfere with cables or other equipment. A specific distance from the computer is not normally required, but as a general rule of thumb, we recommend a distance of 1 foot from your computer or sensitive electronics. If you notice any interference or vibration, move the subwoofer farther away and test again.
Are the speakers compatible with all the current Windows programs?
Our speaker systems work with all Windows and macOS computers with a compatible 3.5mm, USB, or Bluetooth connection. They are plug-and-play, but make sure your computer's audio, USB and Bluetooth drivers are installed and up to date.
I don't have any audio coming out of my speakers, but the power light is on.
Make sure the speaker system is selected as the computer's output device, raise the speaker and computer volume, and confirm that neither is muted. Check the USB, 3.5mm, or Bluetooth connection and test another USB port or audio source. If possible connect the speakers to another device to determine whether the issue is with the speakers or the computer.
There is a slight hum coming from my speaker while no music is playing.
Lower the speaker volume and raise the computer's output volume, then check whether the hum changes. Make sure all plugs are fully inserted, and move audio cables away from power adapters, monitors, Wi-Fi routers, and other electronics or wireless devices that may cause interference. For 3.5mm speakers, test another audio source or wall outlet to help identify electrical interference or a grounding issue.
How do I get USB speakers to work on an Apple Computer?
Connect the speakers directly to an available USB port. If your Mac only has USB-C ports, use a compatible adapter or hub. Open "System Settings" > "Sound" and select the speaker as the output device. On older macOS versions, open "System Preferences" > "Sound" instead. If the speaker is not listed, try another USB port and restart the Mac.
Our packaging does not list the adapter voltage or on the website
Use only the replacement adapter specified for your exact speaker model. An adapter with the wrong voltage, or connector type can damage the system. Check the Cyber Acoustics Outlet Store for an available replacement, or contact our support team with the speaker model number: Contact Support
What is the average distance of your Bluetooth devices?
Our Bluetooth devices work best within about 30 feet in an open area. Walls, furniture, wireless interference, and other electronics can reduce the effective range.
How many devices can your Bluetooth speakers connect to at any given time?
Cyber Acoustics Bluetooth enabled speakers can be connected to one device at a time. To connect to a different device, first disconnect the currently connected device, then enter pairing mode on the new device.
What devices are your Bluetooth speakers compatible with?
Any Bluetooth device that supports audio playback (iPhone, iPad, laptops, tablets, mp3 players).
Do your mobile Bluetooth speakers have a speakerphone option for incoming calls?
Some models do, but not all. See your speaker's manual for details.
How do I know when my Bluetooth speaker is trying to sync?
Typically an LED flashes and/or an audio tone indicates sync mode.
Do your speakers work with devices that don't have Bluetooth?
Yes. You can use an auxiliary cable to plug non-Bluetooth devices into the speaker system.
How do I set up the speakerphone with Zoom?
Connect the speakerphone to your computer using Bluetooth or USB. In Zoom, open "Settings" > "Audio" and select the speakerphone for both "Speaker" and "Microphone." Use "Test Speaker" and "Test Mic" to confirm that audio is working before joining a meeting.
For additional help, check out the following video tutorial:
What is a speakerphone used for?
A speakerphone or conference speaker combines a speaker and microphone for hands free calls and online meetings. It can be used by one person, or placed in a small meeting area so several people can hear or speak on a call without wearing headsets.
How do I connect to my Speakerphone?
Connect the speakerphone to your computer directly using USB, or pair to a compatible device through its Bluetooth settings.
Why won't my PC Bluetooth work?
Not all PCs have Bluetooth chips. You might need an adapter.
Can you use a CA Essential Speakerphone while charging?
Yes, you can talk on the speakerphone while it charges.
Does the LED light change to a different color when mute?
Yes, it has several red/green LEDs on top; more green ones light up as you increase volume. When muted, they all turn red.
Will I be able to connect to my laptop for virtual calls via USB and use my cell phone for Bluetooth calls at the same time?
Both your computer via USB and your phone via Bluetooth can be connected to the SP-2000, CA-2890PRO, and the CA-2890BT simultaneously. Toggle back and forth via the source button to enable the active call you are using.
Do your speakerphones connect to a tablet?
Most Bluetooth enabled tablets work with Cyber Acoustics' speakerphones.
What is speakerphone etiquette?
Firstly, let the person you are talking with know that they are on speakerphone and let them know who else can hear them. Check in and make sure they can hear you ok and that no distracting noises are coming through. For more, visit this link: Speakerphone Etiquette.
Can the speakerphone pair with BT 5 headphones?
No, the speakerphone can pair with a computer, phone, or other Bluetooth device that outputs sound.
How do I turn on my microphone?
Select Start > Settings > Privacy > Microphone. In "Allow access to the microphone on this device," click Change and make sure Microphone access for this device is turned on.
How do I enable my microphone for Google Meet?
After a meeting starts, click More, then Settings, then Audio. Select the Microphone setting, optionally test Speakers, then click Done.
Where do I plug in my microphone?
USB: Plug into USB port on your computer. Note: Not all usb dongles provide enough power for usb microphones.
Analog: Plug into your PC's 3.5mm audio-input jack. On a tower computer, this is typically on the back.
Why does my microphone sound robotic?
A robotic-sounding microphone is commonly due to a power flow issue. Please check that your drivers are updated, that your computer is properly grounded, and using a usb hub try plugging directly into the computer.
How does the microphone work with the computer?
Computer microphones plug into your sound card's microphone or line-in input. Many microphones bypass your sound card completely by connecting via USB.
Do your USB mics work with XLR connections?
No, these devices only support a USB connection and cannot work with devices using 1/4" or XLR connections.
Do USB microphones work on a gaming console?
Most USB microphones do not work on game consoles. Gaming systems do not have the same drivers as a PC and most USB microphones and speakers will not work properly.
How do I get Microphone Playback?
You can get microphone playback by adjusting the settings of your computer.
Windows 11: Check out our blog on this subject: How to Hear Your Mic On Windows 11
Windows 10: See the video for how to do this on Windows 10: How to get microphone playback on Windows 10
Why can't I output the display to two different monitors?
Double check that your computer's USB-C port supports alt display protocols. If using an adapter, you will need to use an "active" cable for the DisplayPort.
What DisplayPort to HDMI adapter do I need?
The DisplayPort to HDMI cable must be an "active" cable. The word "active" will be in the product description.
Why can't I output the display to two different monitors (Apple)?
The Apple USB-C only allows one monitor output.
Multiple displays are not working
Make sure your computer manufacturer's drivers are up to date. If the monitors were working but no longer are, double check that the docking station has power. If it does try to restart the computer. Once the computer has been restarted, check the cable connections in the back of the monitors and on the docking station. If the docking station still doesn't output video, reach out to our support team for assistance.
The docking station is not working with the USB-C port on your computer
You may need to update your computer's BIOS and computer graphic drivers to the latest versions. Older BIOS versions and drivers could result in your computer not recognizing the docking station or not functioning optimally.
Why is the device not recognized?
If your computer does not recognize the device, please go to the computer manufacturer's website (e.g., Dell, HP, etc.) and update all of your drivers.
Who do I contact for tech support?
For all tech support issues, please email us at techsupport@cyberacoustics.com
Where do I find driver updates?
Go to the computer manufacturer's website and search for the latest drivers.
Unable to read and write to an external SSD/HDD and optical drive when connected to the docking station adapter
Some external drives require higher power than your docking station adapter can support. It is recommended that you directly connect an external SSD/HDD/Optical drive to your computer.
Power surge message pops up when connecting a peripheral to the docking station adapter
The peripheral you connected needs more power. Disconnect other peripherals. For high-power peripherals, connect directly to your computer. All devices will disconnect when connecting a high-power device over the USB current limitation. This message will not impact video functions.
Resolution on the monitor is lower than 4K at 60 Hz
Supports dual ports of 4K resolution at 60 Hz with computers that have DisplayPort 1.4 with DSC. Computers with DisplayPort 1.2 or below support dual ports of 1080 resolution at 60Hz or a single port of 4K at 30Hz.
The docking station adapter is not charging your computer through USB-C
The docking station adapter supports up to 90W max Power Delivery. The minimal power requirement for charging is platform dependent. Please refer to the minimal power requirement in your platform user manual.
No video on the monitor attached to the docking station adapter
Check the video connection cables. Disconnect the monitor from the docking station adapter and wait 10 seconds then re-connect the monitor.
Video on the attached monitor is distorted or corrupted
Check the video connection cables. Check and update the video resolution under Settings > Display > Display resolution.
Video on the attached monitor is not displayed in extended mode
Change the setting under Settings > Display > Multiple displays. Switch modes by pressing Windows Key + P.
Are these docking stations Linux supported?
We do not currently support or test our products on Linux, but if the system supports DP-Alt Mode and has the proper drivers installed then the docking station is compatible.
What does a webcam do?
A webcam is a digital video device commonly built into a computer. Its main function is to transmit pictures over the Internet. It is popularly used with instant messaging services and for recording images.
How do I set up a webcam in Windows?
Can I turn off the microphone?
Yes, you can utilize a different microphone while still using the webcam. This preference can be adjusted in your computer's or application's settings.
Why would this camera pixelate Zoom backgrounds?
Pixelated video most commonly results from a slow internet connection. Troubleshooting suggestions include using a green screen in Zoom, using a higher resolution background image, or trying a different lighting solution.
Will these webcams work for Linux computers? Specifically Ubuntu?
This webcam should work with Linux as long as the system has a standard webcam driver installed. The device itself doesn't come with drivers; it relies on the operating system to support it.
Is 720p good enough for a webcam?
Look for a video capture resolution of at least 720p, though a 1080p webcam is even better and becoming more common and affordable.
Do all webcams come with a built-in microphone?
Most webcams include built-in microphones, including the Cyber Acoustics WC-2000. For customers looking for a webcam without a mic, which can be a benefit if you have a separate headset or speakerphone you prefer, we are one of the only manufacturers to offer a mic-free webcam with our WC-1000.
Why is my laptop webcam still working when the WC-2000 is plugged in?
You will need to change the camera selected in your app so that the CA Essential Webcam is active. Click the camera icon with the circular arrow in the top right corner of the application to toggle between installed cameras.