CONTACT CENTERS
Our line of call and contact center headsets were designed based on feedback from global leaders in the customer experience (CX) industry and solve some of the biggest challenges BPOs and call centers face.
Experience the Powerful Environmental AI Noise Cancellation
Lower Average Handle Times with
Industry-Leading Noise-Cancelation
Whether agents work in a bustling call center office with other agents just feet away, work from home with barking dogs, lawnmowers, rowdy kids, or fan noise, or work in remote locations where roosters roam free and crow loudly, the AC-304 blocks everything for customers on the other end of the line.
This means no more, “I couldn’t hear you; can you please repeat that?” Just clear, quality calls no matter where the agent works.
Modernize Agent Training & Assistance
Replace Quick Disconnect (QD) headsets with seamless training solutions that give coaches the freedom to move about the call center floor. Learn more about our training solutions.
Help Agents Troubleshoot with Ease
Our combination training solution can also be used to give agent’s the freedom to move to a different area in the call center when there is a need to help a customer troubleshoot an issue with larger products, replacing expensive and traditionally deployed products that utilize DECT wireless technology.
Headset Comfort
Our line of contact center headsets rival the most expensive in the industry in technology, comfort, and durability, at a fraction of the cost. With solutions for agents and trainers, we have modern solutions for your daily challenges. Learn more about how Cyber Acoustics outfits our headsets for maximum comfort.
Frustration-Free Tech
Our products are plug-and-play and compatible with all platforms and softphones, providing frustration free experiences that allow agents to focus on creating positive customer experiences.
Have a Specific Need?
If you don’t see what you need, we may be able to help. Contact us to learn more about our technology partnership program.
| Platform | Agent Headset | Testing Requirements | Headset Requirements | General Requirements | |
|---|---|---|---|---|---|
 |
Genesys Cloud (CCaaS platform) | AC-204TR, AC-204ENC II, AC-304TR, AC-304 | Hardware Vendor Integration and Managed Test Program | Headset Recommendations | Standard USB Headset with optional custom integration for mute & call controls |
 |
Twilio (Programmable communications) | AC-204TR, AC-204ENC II, AC-304TR, AC-304 | Headset Vendor Self Test | Headset Information | Standard USB Headset |
 |
NICE CXone (CCaaS platform) | AC‑204TR, AC‑204ENC II, AC‑304TR, AC‑304 | Headset Vendor Self Test | Headset Information | Standard USB Headset |
 |
Amazon Connect (Cloud contact center) | AC‑204TR, AC‑204ENC II, AC‑304TR, AC‑304 | Headset Vendor Self Test | Headset Requirements | Standard USB Headset |
 |
8x8 (Unified communications) | AC‑204TR, AC‑204ENC II, AC‑304TR, AC‑304 | Headset Vendor Self Test | Headset Information | Standard USB Headset |
 |
Five9 (Cloud contact center) | AC‑204TR, AC‑204ENC II, AC‑304TR, AC‑304 | Headset Vendor Self Test with Formal Verification | Headset Recommendations | Standard USB Headset with optional custom integration for call controls |
 |
Talkdesk (Cloud contact center) | AC-204TR, AC-204ENC II, AC-304TR, AC-304 | Headset Vendor Self Test | Headset Information | Standard USB Headset |
 |
Avaya (Enterprise communications) | AC‑204TR, AC‑204ENC II, AC‑304TR, AC‑304 | Not Maintained | Headset Information | Program Not Maintained Standard USB Headset with legacy program for optional custom integration for call controls |
 |
RingCentral (Unified communications) | AC-204TR, AC-204ENC II, AC-304TR, AC-304 | Headset Vendor Self Test | Headset Reccomendations | Standard USB Headset with optional custom integration for call controls |
 |
Sanas (Voice personalization) | AC‑204TR, AC‑204ENC II, AC‑304TR, AC‑304 | Managed Test Program | Headset Information | Standard USB Headset |
Cyber Acoustics is incorporating recycled plastics into our products and has moved away from single use packaging toward recyclable, minimalist alternatives. We continue to look for ways to reduce our impact on the planet. Learn more about how Cyber Acoustics is working toward a more sustainable future.
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