CONTACT CENTERS

When customers struggle to hear agents clearly, calls get longer. Repeated clarifications, "Can you say that again?" exchanges, and frustrated customers all drive up handle time. The AC-304 uses AI Noise Cancelation to block background noise at the microphone level, so customers hear the agent clearly regardless of the environment. Fewer repetitions means shorter, more efficient calls.

Yes. Our AI Noise Cancelation is built for the realities of busy call center floors where agents work just feet apart and background noise is constant. The AC-304 filters out surrounding chatter, keyboard noise, and ambient floor sounds so customers only hear the agent they called. For contact centers that also support remote or hybrid agents, the same headset handles those environments equally well, eliminating distractions like barking dogs, fans, or crying babies.

ENC (Environmental Noise Cancelation) uses hardware-based microphone technology to reduce ambient background noise. It performs well in typical office environments and is available on budget-friendly models like the AC-204ENC II.

AI Noise Cancelation uses machine learning to separate speech from background noise in real time. It handles a much wider range of noise types, including irregular or unpredictable sounds, making it the best solution for high-noise environments. Available on the AC-304, AC-304TR, and AC-404. For a deeper look at how these technologies compare, see our guide to noise canceling technology in professional headsets.

Our Agent Assist headsets (the AC-204TR II and AC-304TR) include in-line controls with a Bluetooth and Mic Source button that allow a supervisor or trainer to connect a second headset and monitor a live call alongside the agent. Both parties hear the same call without needing a physical splitter or desk phone adapter. This replaces traditional Quick Disconnect (QD) setups and gives coaches the freedom to move around the call center floor.

Yes. The same Agent Assist solution can be used when a customer needs to troubleshoot an issue with a larger product, like a smart refrigerator, and the agent needs to move to a different area of the floor. This replaces expensive DECT wireless systems that are traditionally deployed for this use case, at a fraction of the cost. Contact us if you have a specific workflow you would like to discuss.

Both are USB-A Agent Assist headsets with in-line controls for training environments. The key difference is noise cancelation technology. The AC-204TR II features ENC, while the AC-304TR adds AI Noise Cancelation for superior performance in louder or more unpredictable environments. If your agents or supervisors work in high-noise conditions, the AC-304TR is the stronger choice.

Yes. Our contact center headsets are compatible with all major CCaaS and unified communications platforms including Genesys Cloud, Twilio, NICE CXone, Amazon Connect, 8x8, Five9, Talkdesk, RingCentral, Avaya, and Sanas. All are standard USB headsets that work plug-and-play, with optional custom integration for mute and call controls on select platforms. You can download our full softphone compatibility list for details.

No. All of our contact center headsets are plug-and-play and use generic drivers. Simply plug in and start taking calls. This reduces IT burden and eliminates onboarding friction for new agents. No special software, applications, or installs necessary.

Yes. You can download our softphone compatibility PDF, which covers supported platforms, headset models, testing requirements, and integration details for each platform.

Our contact center headsets are designed to rival the most expensive options in the industry in both comfort and technology, at a fraction of the cost. Features like ultra-lightweight frames, padded headbands, and soft leatherette earcups are standard across our professional line. You can learn more on our headset comfort comparison page.

Our contact center headsets are built for all-day wear. The lightweight construction (as low as 68g without the cord on models like the AC-204ENC II) combined with padded headbands, cushioned earcups, and 180-degree rotating earcups minimizes fatigue over long shifts. Agent comfort is a core part of our design process, not an afterthought.

Yes. We work directly with BPOs, contact centers, and enterprise buyers on volume orders. Contact our sales team to discuss pricing, procurement options, and any specific requirements your operation may have.

Yes. Our partner program is designed for resellers and channel partners looking to grow their business with audio solutions. Apply for the partner program and a representative will respond within two business days.

Visit our support center to browse troubleshooting resources or submit a support request. Our U.S.-based team can help with setup questions, warranty claims, or any other product issues.