USB Agent Assist Headset with ENC

AC-204TR

The patent-pending AC-204TR enables BPOs and call and contact centers to improve agent training by making it easier for coaches to connect to agent’s calls and offer guidance directly. It completely eliminates the need for Quick Disconnect (QD) headsets and offers a more modern, seamless solution that will reduce call times while providing better quality and more efficient training for agents.

Improve agent training with a simple wireless solution - The AC-204TR, worn by agents, offers a secure Bluetooth connection to the Cyber Acoustics HS-1500BT, a professional wireless headset coaches wear that allows them to connect to each agent’s call to listen or take over the conversation with the press of a button. 

Excellent ENC for agents and coaches -With this solution, both the agent and the coach receive the benefit of Environmental Noise Cancelation (ENC) that is not available with QD headsets, ensuring customers only hear the agent's voice, not what's going on around them.  

Secure wireless connection gives coaches the freedom to move about the call center floor - The secure wireless connection between the AC-204TR and the HS-1500BT utilizes encryption security ensuring no other devices, including another HS-1500BT from a different coach, will connect to the agent’s AC-204TR, keeping the call between an agent and customer secure. Coaches can monitor both sides of the conversation between an agent and customer and take control of the conversation with the press of a button, without the need to swap QD connections with the agent. 

In-line controller for agent volume/mute and connection with HS-1500BT headset - The AC-204TR includes an in-line controller with convenient volume and mute controls with LED indicator, integrated Bluetooth with button and LED indicator for quick connection to the coach's HS-1500BT, and a mic source button with LED indicator to easily select between agent and coach headset mic. 

Comfortable, lightweight design -The AC-204TR is lightweight enough to wear all day and features an adjustable headband, soft leatherette earpads, and an ambidextrous boom mic that lets the agent choose which side they prefer to have the mic on.