Cyber Acoustics Stereo USB Headset with ENC
USB Headset Optimized for UC Platforms
Leatherette Earpad option - Model: AC-204ENC II Foam Earpad option - Model: AC-204ENC II-F
High-quality stereo sound for calls and music
Environmental Noise Cancelation (ENC) uses two microphones and an advanced algorithm to minimize noise for excellent and clear voice pickup, so you are clearly heard by colleagues and friends. Boom mic placement optimized for the voice pickup and to ensure breathing is not captured.
Works with all UC platforms
Compatible with all unified communications (UC) platforms, including Microsoft Teams, Skype for Business, Zoom, Slack, and Google Meet, the AC-204ENC II was designed for today’s demanding business needs. Perfect for call centers, K-12 classrooms, and work from home environments. Easy to use USB Plug-and-play stereo headset.
Tethered USB Audio Controller
In-line controller includes convenient audio controls for easy volume control and mic mute with LED indicator.
Comfortable and lightweight design
Adjustable headband and small earcups provide a universal, comfortable fit. Ambidextrous microphone boom designed to be worn with the microphone on the left or right side. Easy to clean leatherette earpads are double-stitched for durability.
What is Included
Cyber Acoustics AC-204ENC II Headset with 8 ft. cable (2.5 feet of cable from controller to USB plug and 5.5 feet of cable from controller to headset), Reusable Storage Bag, and User Guide. Includes 1 year warranty. Our US based customer service team is here to help.
| Input Type: | USB-A |
| Headband: | Over the head and adjustable |
| Controls | in-line controls |
| Lights | Mic Mute |
| ENC: | Yes |
| Cable Length: | 8 Ft |
| Device Compatibility: | USB-A equipped computers, & laptops |
| Volume / Mute Controls: | Yes / Yes |
| Manual |
| Data sheet |
| Verification of Conformity |
| Support |
| Platform | Agent Headset | Testing Requirements | Headset Requirements | General Requirements | |
|---|---|---|---|---|---|
 |
Genesys Cloud (CCaaS platform) | AC-204TR, AC-204ENC II, AC-304TR, AC-304 | Hardware Vendor Integration and Managed Test Program | Headset Recommendations | Standard USB Headset with optional custom integration for mute & call controls |
 |
Twilio (Programmable communications) | AC-204TR, AC-204ENC II, AC-304TR, AC-304 | Headset Vendor Self Test | Headset Information | Standard USB Headset |
 |
NICE CXone (CCaaS platform) | AC‑204TR, AC‑204ENC II, AC‑304TR, AC‑304 | Headset Vendor Self Test | Headset Information | Standard USB Headset |
 |
Amazon Connect (Cloud contact center) | AC‑204TR, AC‑204ENC II, AC‑304TR, AC‑304 | Headset Vendor Self Test | Headset Requirements | Standard USB Headset |
 |
8x8 (Unified communications) | AC‑204TR, AC‑204ENC II, AC‑304TR, AC‑304 | Headset Vendor Self Test | Headset Information | Standard USB Headset |
 |
Five9 (Cloud contact center) | AC‑204TR, AC‑204ENC II, AC‑304TR, AC‑304 | Headset Vendor Self Test with Formal Verification | Headset Recommendations | Standard USB Headset with optional custom integration for call controls |
 |
Talkdesk (Cloud contact center) | AC-204TR, AC-204ENC II, AC-304TR, AC-304 | Headset Vendor Self Test | Headset Information | Standard USB Headset |
 |
Avaya (Enterprise communications) | AC‑204TR, AC‑204ENC II, AC‑304TR, AC‑304 | Not Maintained | Headset Information | Program Not Maintained Standard USB Headset with legacy program for optional custom integration for call controls |
 |
RingCentral (Unified communications) | AC-204TR, AC-204ENC II, AC-304TR, AC-304 | Headset Vendor Self Test | Headset Reccomendations | Standard USB Headset with optional custom integration for call controls |
 |
Sanas (Voice personalization) | AC‑204TR, AC‑204ENC II, AC‑304TR, AC‑304 | Managed Test Program | Headset Information | Standard USB Headset |
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