AC-204USB
USB-A Stereo Headset with In-Line Controls
The AC-204USB is a stereo USB-A headset comfortable enough to wear all day and durable enough to withstand tough environments.
Leatherette Earpad Option: AC-204USB
Foam Earpad Option: AC-204USB-F
Clear, Quality Audio
A rigid-flex microphone boom holds its position once set to support consistent audio capture. The unidirectional microphone picks up your voice clearly during calls, reducing audio fluctuations caused by mic movement.
Platform Compatibility
Works with all audio and video conferencing platforms, including Microsoft Teams, Google Meet, Genesys Cloud, Twilio, NICE CXone, Amazon Connect, 8x8, Five9, Talkdesk, RingCentral, and Avaya.
All-Day Comfort
Lightweight design with an adjustable headband and 180-degree rotating earcups for maximum comfort during extended wear. The ambidextrous boom mic can be worn on the left or right side. Replaceable wipeable earpads are designed for extended wear of 8 to 12 hours.
In-Line Controls
In-line controller includes buttons for volume up/down and microphone mute with LED indicator showing mute status. Plug-and-play USB-A connection to your PC or Mac with no drivers required. Includes a 6-foot braided cable (4 feet from USB to controller, 2 feet from controller to headset) with reinforced connections to reduce wear over time.
Included in the Box
AC-204USB stereo USB-A headset, user guide. One year warranty with US-based support.
Specifications
USB-A (plug-and-play, no drivers required)
Adjustable, fits a wide range of head sizes
Unidirectional boom mic
100Hz–16kHz
270° rotation for left or right side wear; flexible/bendable construction; 6-inch boom length
Leatherette (AC-204USB) or foam (AC-204USB-F); wipeable and replaceable
0.25 lbs (114g) with cable; 0.17 lbs (78g) without cable
6 ft braided cable (4 ft USB to controller, 2 ft controller to headset)
Voice: 20Hz–6,800Hz; Music: 20Hz–20kHz
Volume up/down and mic mute/unmute with LED indicator (red = muted, green = unmuted)
PC, Mac, Chrome OS; Microsoft Teams, Zoom, Genesys Cloud, Twilio, NICE, Amazon Connect, 8x8, Five9, Talkdesk, RingCentral, and Avaya
CE, FCC, ICES-003, WEEE, RoHS, CA65
Rotating Earcups
Easy-to-replace earcups rotate 180°, allowing them to rest naturally on the ears for improved comfort
In-Line Controls
Quickly change volume and mute with the click of a button. No need to open sound settings
Versatility and Comfort
With an adjustable headband and easy-to-clean wipeable earpads, the AC-204USB features an ambidextrous boom microphone, allowing you to wear the microphone on either side of your head
Common Questions About USB-A Headsets for Work and Schools
Does this headset have a noise-canceling microphone?
The AC-204USB uses a noise-reducing microphone to help minimize background noise during calls, but it does not use the dual-microphone Environmental Noise Canceling (ENC) technology found in the AC-204ENC models. If active ENC is a priority, consider the AC-204ENC.
Will this headset work with a Mac or Chromebook?
Yes. The AC-204USB is compatible with Windows, Mac, and Chrome OS computers. It connects via USB-A and requires no additional drivers or software to install.
Which softphone and UCaaS platforms work with this headset?
The AC-204USB is compatible with major platforms including Microsoft Teams, Zoom, RingCentral, Genesys CX, NICE, Cisco, Five9, 8x8, AVAYA, Talkdesk, Twilio, and Amazon Connect, among others. Because it connects via standard USB audio, it works with virtually any software that supports a USB headset.
Why can’t I hear myself through the microphone?
The AC-204USB does not play your microphone audio back into the headphones by default. This is called microphone monitoring or sidetone. If you need to hear yourself while speaking, it can typically be enabled through your operating system’s sound settings.
Can I use this headset with PlayStation, Xbox, or Nintendo consoles?
No. The AC-204USB is designed for use with computers. It is not compatible with gaming consoles. Most consoles do not support the USB audio drivers this headset requires.
What is the TuffCord cable?
The TuffCord is a braided cable designed for durability in high-use environments. It features reinforced stress-relief connections at both ends, where the cable meets the USB plug and where it meets the headset, to reduce wear at the points most prone to fraying. The AC-204USB includes a 6-foot TuffCord cable (4 feet from USB to the in-line controller, 2 feet from the controller to the headset).
