Comfortable and Adjustable headset for work

Platform Compatibility headset that works with all virtual meeting platforms

AC-204ENC II

USB Headset with ENC and In-Line Controls

The AC-204ENC II is a stereo USB-A environmental noise-canceling headset built for call centers and hybrid work.

Leatherette Earpad Option - Model: AC-204ENC II
Foam Earpad Option - Model: AC-204ENC II-F

Superior Call Quality

Environmental Noise Cancelation (ENC) uses two microphones and an advanced algorithm to minimize noise for excellent and clear voice pickup, so you are clearly heard by colleagues and coworkers

Platform Compatibility

Works with all audio and video conferencing platforms, including Microsoft Teams, Google Meet, Genesys Cloud, Twilio, NICE CXone, Amazon Connect, 8x8, Five9, Talkdesk, RingCentral, and Avaya

All-Day Comfort

Adjustable headband and small earcups provide a universal, comfortable fit. Ambidextrous microphone boom designed to be worn with the microphone on the left or right side. Easy to clean leatherette earpads are double-stitched for durability

Tethered USB Audio Controller

In-line controller includes convenient audio controls for easy volume adjustment and mic mute with LED indicator. Plug and play USB-A connection to your PC or Mac, no drivers required

Included in the Box

AC-204ENC II headset, reusable storage bag, and user guide. One year warranty with US based support

Available on Amazon

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Specifications

USB-A
Over the head and adjustable
100-16kHz
Mic Mute

8 feet
USB-A equipped computers and laptops
In-line volume and mic mute
Yes

Noise-Canceling Microphone

Environmental Noise Cancelation (ENC) uses two microphones and an advanced algorithm to minimize noise for clear customer calls
In-Line Controls

Quickly change volume and mute with the click of a button. No need to open sound settings
Versatility and Comfort

With an adjustable headband and easy-to-clean leatherette earpads, the AC-204ENC II features an adjustable boom microphone, allowing you to wear the microphone on either side of your head

Softphone Interoperability

Platform	Agent Headset	Testing Requirements	Headset Requirements	General Requirements
Genesys Cloud (CCaaS platform)	AC-204TR, AC-204ENC II, AC-304TR, AC-304	Hardware Vendor Integration and Managed Test Program	Headset Recommendations	Standard USB Headset with optional custom integration for mute & call controls
Twilio (Programmable communications)	AC-204TR, AC-204ENC II, AC-304TR, AC-304	Headset Vendor Self Test	Headset Information	Standard USB Headset
NICE CXone (CCaaS platform)	AC‑204TR, AC‑204ENC II, AC‑304TR, AC‑304	Headset Vendor Self Test	Headset Information	Standard USB Headset
Amazon Connect (Cloud contact center)	AC‑204TR, AC‑204ENC II, AC‑304TR, AC‑304	Headset Vendor Self Test	Headset Requirements	Standard USB Headset
8x8 (Unified communications)	AC‑204TR, AC‑204ENC II, AC‑304TR, AC‑304	Headset Vendor Self Test	Headset Information	Standard USB Headset
Five9 (Cloud contact center)	AC‑204TR, AC‑204ENC II, AC‑304TR, AC‑304	Headset Vendor Self Test with Formal Verification	Headset Recommendations	Standard USB Headset with optional custom integration for call controls
Talkdesk (Cloud contact center)	AC-204TR, AC-204ENC II, AC-304TR, AC-304	Headset Vendor Self Test	Headset Information	Standard USB Headset
Avaya (Enterprise communications)	AC‑204TR, AC‑204ENC II, AC‑304TR, AC‑304	Not Maintained	Headset Information	Program Not Maintained Standard USB Headset with legacy program for optional custom integration for call controls
RingCentral (Unified communications)	AC-204TR, AC-204ENC II, AC-304TR, AC-304	Headset Vendor Self Test	Headset Reccomendations	Standard USB Headset with optional custom integration for call controls
Sanas (Voice personalization)	AC‑204TR, AC‑204ENC II, AC‑304TR, AC‑304	Managed Test Program	Headset Information	Standard USB Headset