USB Agent Assist Headset with

AI Noise Reduction

AC-304TR

The patent-pending AC-304TR enables BPOs and call and contact centers to improve agent training by making it easier for coaches to connect to agent’s calls and offer guidance directly. It completely eliminates the need for Quick Disconnect (QD) headsets and offers a more modern, seamless solution that will reduce call times while providing better quality and more efficient training for agents.

Improve agent training with a simple wireless solution - The AC-304TR, worn by agents, offers a secure Bluetooth connection to the Cyber Acoustics HS-1500BT, a professional wireless headset coaches wear that allows them to connect to each agent’s call to listen or take over the conversation with the press of a button. 

AI noise-cancelation provides superior call quality in any environment - Featuring a multi-microphone design powered by a hardware AI chip, the AC-304TR filters out virtually all background noise, providing clear audio communication in any environment. This is especially useful in contact centers, as agents either work in a bustling office with other agents just feet away, or remotely with barking dogs, other animal sounds, lawn mowers, rowdy kids, or fan noise.

State-of-the-art training solutions help with inventory management - The patent-pending AC-304TR eliminates the need for Quick Disconnect (QD) headsets, which typically lack Environmental Noise Cancelation (ENC), and require the coach to have two headsets, one to assist the agent and one to connect to their tablet or PC. With this solution, both the agent and the coach receive the benefit of ENC. The HS-1500BT also allows coaches the freedom to move about the call center floor while maintaining a simultaneous secure wireless connection to their computer or tablet.

In-line controller for agent volume/mute and connection with HS-1500BT headset - The AC-304TR offers a secure Bluetooth connection to the Cyber Acoustics HS-1500BT, a professional wireless headset coaches wear that allows them to connect to each agent’s call to listen, and if needed, take over the conversation with the press of a button. The secure wireless connection between the AC-304TR and the HS-1500BT utilizes encryption security ensuring no other devices, including another HS-1500BT from a different coach, will connect to the agent’s AC-304TR, keeping the call between an agent and customer secure.

The combination of the AC-304TR and HS-1500BT also offer an alternative to DECT wireless technology by giving agent’s the freedom to move to a different area in the call center when there is a need to help a customer troubleshoot an issue with larger products. Just one HS-1500BT wireless headset can be shared with any number of agents, making it a cost-effective solution for contact centers.

Simple, seamless connectivity and functionality - Connecting to an agent’s AC-304TR is simple. Just press the Bluetooth button on the AC-304TR in-line controller to connect to the agent’s call. This allows the coach to listen to the conversation without being heard. If the coach would like to take over the call, they press the mic select button on the AC-304TR in-line controller and now they are able to speak directly to the customer while the agent is still able to listen. When help is no longer needed the coach simply presses the Bluetooth button on the AC-304TR in-line controller to disconnect and then moves on to the next agent needing assistance. This process can be repeated with any number of AC-304TR headsets that have been pre-paired to the coach’s HS-1500BT.